Training and Mentoring
With a background in classroom teaching, IS IT is a natural to provide your computer training needs. Everything from a general introduction to computers, to the basics of programming an Office Suite is well within the ability of IS IT to provide. Many times staff can increase their productivity measurably simply through a reintroduction of the tools of Windows. Staff also require training on new technologies implemented (i.e. software upgrades), and refreshers on things they have not used for some time - learning as you go is a very unproductive way to learn basic skills, though an excellent way to expand upon basic competency.
Training may take any number of different forms:
Formal sessions that cover a particular technology (i.e. Windows, how to use a network, how to use email), or a set of technologies (Office Suites, Databases, The Internet),
Informal sessions that are based on question and answers,
Tutorial sessions - one on one, you "drive",
Development of instructions on how certain procedures should be performed (this is very helpful for tasks that people perform only occasionally and find it hard to remember the details of how to do them),
Getting To The Right Resources - Where can somebody get FREE training? Which technical manuals would be useful to your staff? Which certification paths would be good for different staff levels? This is a level of consulting that helps you develop your own plan for expanding technical skills.
Mentoring - basically mentoring is providing training or tutorial services to technical staff. This is useful for smaller I.T. organizations that do not have the benefit of senior staff members to pass their knowledge along. If Mentoring is combined with Network Configuration, IS IT can architect your network so that it can be managed by non-technical staff. OR, if you already have a Network Administrator, most tasks can be automated so that your technical staff can focus on other more pressing needs (Database Administration, User Support, Software Development).
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